Returns & Exchanges
At O'cloudy, we want you to feel completely at home with your purchase; if you are not satisfied, we offer a 30-day return window for all unused items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items back into their original O'cloudy boxes, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing